IMPLEMENTATION

We provide a wide range of services that are tailored to help our customers achieve tangible business results quickly and efficiently. From the initial implementation to ongoing optimiSation, we work closely with our customers to understand their unique needs and provide the support and guidance they need to succeed.

With our services, our customers can achieve their desired outcomes faster and more effectively.

integration and architecture

Determine how to collect and store metadata and call recordings from various sources.
Develop an architecture that ensures scalability, reliability and security of data.
Define data ingestion and processing workflows to ensure data is readily available for analytics.
Conduct data quality assessments to ensure data is accurate and complete.

Configuration and Design

Develop business intelligence (BI) dashboards to provide insights into data.
Determine the key performance indicators (KPIs) that need to be tracked to monitor business performance.
Configure and customise dashboards to meet specific business requirements.
Design data visualisations that are intuitive and easy to interpret.

tuning and automation

Fine-tune Listeners to improve the accuracy of data classification and analysis.
Develop and implement automated processes to reduce manual intervention and improve efficiency.
Set up alerts and notifications to proactively identify issues or anomalies in data.
Continuously monitor and optimise processes to ensure peak performance and accuracy.

change management

Develop a change management plan to manage the implementation of the solution.
Conduct impact assessments to understand how changes will affect stakeholders and business processes.
Develop and execute a communication plan to ensure stakeholders are aware of the changes and understand the benefits.
Monitor the implementation and provide support to stakeholders throughout the process.