Our CX Listeners and Emotion AI technology analyse and interpret conversations between customers and agents to help you understand specific customer preferences and improve their overall experience.

​By leveraging our CX Listeners and Emotion AI, you can gain valuable insights into your customer interactions and tailor your approach to meet their unique needs and preferences, ultimately leading to increased customer satisfaction and loyalty.

---

CX Listeners:

• NLP to understand the customer's intent
• CSAT to measure customer satisfaction levels
• Frustrated Customer to detect and address customer frustration
• Empathy to measure and improve the level of empathy shown by agents
• Expression of Dissatisfaction to identify specific issues and areas for improvement

CX Emotion:

• Stress to identify and mitigate sources of customer stress
• Uneasiness to detect and address customer uneasiness
• Engagement to measure and improve customer engagement levels
• Confidence to measure and boost customer confidence in your brand

---