Our Auto QA and Operational Performance solutions use the power of CX and EX Listeners to analyse and interpret conversations between customers and agents. Our advanced Listeners can identify specific agent and customer behaviours that impact the operational performance of your contact centre.

Our Operational Listeners include Repeat Call and Repeat Risk; Call Resolution and Issue Resolution; and Churn Risk among others. Meanwhile, our Auto QA Listeners focus on the customer's perception of agent performance covering factors like Ease of Understanding, Professional Conduct, Empathy and Handle Time Concern.

​With AutoInsights, we can surface calls that need review and track performance trends. Our solutions help you improve agent performance, reduce churn and enhance the overall customer experience.