Our compliance risk management solutions are designed to help contact centre proactively identify and mitigate risks related to financial compliance.
With our comprehensive approach to compliance risk management, you can have peace of mind knowing that your contact centre is operating with the highest level of integrity and regulatory compliance.
With our comprehensive approach to compliance risk management, you can have peace of mind knowing that your contact centre is operating with the highest level of integrity and regulatory compliance.
Using Compliance Risk Listeners, we analyse customer-agent conversations to identify specific behaviours that could impact your centre's financial performance.
Our Risk Listeners, including Complaint Risk, Hardship and Vulnerable Customer Risk help you stay ahead of potential issues. Additionally, our Compliance Listeners, such as PCI Detection and IDV, help you stay compliant with relevant regulations and processes. Our Call Audit application combines script adherence and business rules to measure agent performance, automate workflow activities and integrate with your CRM. Let us help you manage compliance risk and ensure financial stability. |
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